Frequently Asked Questions

Know Me is a marketplace platform that connects service seekers with verified artisans and service providers across Nigeria.

Click the Sign Up button, enter your email, create a password, and verify your email. It takes less than 5 minutes.

Yes, creating an account and browsing is free. Service providers may have subscription plans for premium features.

Use the search or explore feature to browse by category, location, or rating. Read reviews and check their portfolio before contacting them.

Yes! You can contact as many providers as you want. This helps you compare prices and services.

Contact the service provider first to resolve the issue. If needed, escalate to our support team for mediation.

Payments are processed securely through our payment gateway. You only pay after confirming the service.

Refund policies depend on the service agreement. Contact support if you believe a refund is warranted.

Sign up, complete your profile, upload your portfolio, and go through our verification process. This usually takes 2-3 business days.

You'll need a valid ID, proof of address, and documentation of your skills/qualifications. Additional documents may be required for certain services.

You can set your own prices for each service. You can update rates anytime in your dashboard.

Payments are transferred to your bank account within 5-7 business days after service completion.

Yes, you can manage multiple projects. Our dashboard helps you track all your ongoing work.

Very! Reviews build trust and help attract new clients. Maintain excellent service to get positive reviews.

Yes, we use industry-standard encryption and security measures. See our Privacy Policy for complete details.

We verify identity, check backgrounds, and validate their credentials before approval.

Report them immediately to support@knowme.ng with details. We investigate all reports and take action.

Yes, all transactions are secured with SSL encryption and fraud detection systems.

Click "Forgot Password" on the login page, enter your email, and follow the reset instructions.

Check file size (max 5MB), format (JPG, PNG), and internet connection. Contact support if issues persist.

Try clearing browser cache, refreshing the page, or using a different browser. Contact support if it continues.

Yes, our site is fully responsive on mobile devices and works best with latest browsers.

Cancellation policies vary by service. Check the service details and agreement before booking.

Yes, Know Me operates across Nigeria. We're expanding to new areas regularly.

Both parties try to resolve directly first. If needed, our team mediates based on evidence and our terms.

We have zero tolerance for discrimination. Violators face immediate action up to account suspension.