Contact Us

Have questions, feedback, or need support? We'd love to hear from you. Our team is here to help and typically responds within 24 hours.

Email

General inquiries:

support@knowme.ng

Business partnerships:

partnerships@knowme.ng

Location

Nigeria

Operating across major cities nationwide

Support Categories

Account & Login Issues

Problems accessing your account or resetting your password

Service Provider Verification

Help with verification process and profile setup

Payment & Transactions

Issues with payments, refunds, or billing

Dispute Resolution

Help resolving disputes between service providers and clients

Report Abuse

Report inappropriate content or conduct

Response Time

We aim to respond to all inquiries within 24 hours during business hours. For urgent issues, please indicate the priority in your message.

Frequently Asked Questions

How long does verification take?

Service provider verification typically takes 2-3 business days.

What payment methods are accepted?

We accept all major payment methods including bank transfers, cards, and mobile money.

How do I report a problem?

Contact our support team with details and we'll investigate immediately.

Is my data secure?

Yes, we use industry-standard encryption and security measures. See our Privacy Policy for details.